Emerging markets

Conscious Commerce: Business and Social Innovation Trends for 2013: 'Raising the Bar on Private-Public Partnerships'

Earth boy - AfricaWhile corporate responsibility and sustainability (CR) continues to fuel radical change in business and philanthropic models, reputation management and employee engagement, CR alone is not enough to mitigate pressing social issues and consequences of climate change. Despite contributions from the private and public sector, the social, cultural and environmental circumstances of populations in under-developed markets remain complex and unsustainable.   A recap of the daunting realities we face include:

  • Water: Nearly 800 million people lack dependable access to clean water and about 2.5 billion people lack access to modern sanitation, putting them at risk of disease;
  • Hunger: About 1 billion people across the globe go to bed hungry every night, 200 million of them are children;
  • Education: 60 million children are deprived of access to education;
  • Blindness: 45 million blind and 135 million visually impaired people live around the world, of which 90 percent live in under-developed countries; 
  • Poverty: 61 percent of Africa’s one billion people live on less than $2 a day;  
  • Climate Change: Driven by fossil fuel use and deforestation, is undermining the livelihoods of millions of people.

Meanwhile, corporations are continuing to explore growth, investment and social impact opportunities overseas including China, Asia and now Africa is the new spotlight. These markets represent the four billion people who live in poverty and potential customers for new products and services.

Africa is Rising: Africa is the world’s fastest growing region after emerging Asia with Africans expected to number 2 billion by 2050.  By 2020, more than half of African households are projected to have discretionary income: 85m-130m. This economic expansion is fostering new approaches for development challenges while providing the opportunity to lift millions out of poverty. The Obama administration recently launched a ‘Doing Business in Africa’ initiative to promote economic growth, trade and investment in Africa.

The Power of NGOs: NGOs have become increasingly influential in world affairs, and the World Bank estimates that more than 15 percent of total overseas development aid is channeled through NGOs.  They are the new leaders for the conscious movement representing broad public interest, expertise in the field, tackling complex social and environmental issues.  NGOs are developing new standards for community change and impact, have the connections with local governments and businesses to change policies.  Non-profits are diversifying funding sources, becoming less reliant on government funding, and seeking long-term partnerships with corporations.

The Role of Public-Private Partnerships: Corporations continue to be challenged by developing solutions for sustainable, long term change to scale.  Further dedication of resources toward more inclusive private and public partnerships is critical for improving livelihoods and represents considerable benefits for both parties including co-designing community-driven and owned models, building quality programs, skills training and job creation.

The collective power of partnerships’ are fundamental to properly understanding and navigating the economic, social and political circumstances of our most vulnerable communities in need.

Corporations, supported by NGOs and governments, have profound shared values and our society cannot progress, break new ground, or mitigate our pressing world issues without greater collaboration.

By Samantha Taylor

Emerging Market Spotlight: Improving Health and Livelihoods in Africa

A recent Wall Street Journal article titled, U.S. Companies Race to Catch Up in Africa, addressed the issues American companies are facing expanding and selling more products in Africa, a market predicted to grow in the coming decade. According to McKinsey & Co, 220 million Africans will join the middle class as consumers within five years. The Wall Street Journal article states:

“U.S. companies' game of catch-up shows the perils of waking up late to the next big frontier market, Africa. The continent's economy is forecast to grow to $2.6 trillion in 2020 from $1.6 trillion in 2008, fueled by booms in mining, agriculture and development of ports, roads and other infrastructure, according to McKinsey Global Institute. The middle class is growing and total household spending now exceeds that of India.”

While the article features many of the challenges Africa presents, (a multitude of regional logistics and laws, changing governments and difficult environment for supply chain development) the article does not address solutions towards aligning profits with purpose.

Often termed base-of-the-pyramid (BOP) markets, these markets represent the 4 billion people who live in poverty and a potential customer base for corporations. However, approaches are fragmented and vulnerable communities are too often considered ‘problem children.’ Corporations continue to be challenged by how to properly access, invest and operate in these untapped markets.

No matter how large the company or brand, the lack of on-the-ground relationships, understanding about local laws and customs, implications of a weak governance system, and limited local capacity for building partnerships, can undermine authenticity of business and social engagement.

To succeed in Africa, companies need to adopt different approaches and properly navigate the economic, social and political circumstances of these communities.

Social intelligence is at the nexus where companies can look to make up for “waking up late” to the African market. While China may have a better financial foothold on Africa, this is in large part due to U.S. hesitation to grant trade terms to countries that are failing to adequately support human rights, market-based economies, and the rule of law - scruples which China has notably lacked in doing countries in Africa. By demonstrating long-term corporate social responsibility programs and investment in their African stakeholders, U.S. companies can win over the competition and prosper in the continent.

Companies also have the opportunity to extend current social purpose initiatives to improve the health and livelihoods of populations impacted by poor health and malnutrition, lack of access to safe, drinking water:

  • Nearly 1 billion people lack access to safe water
  • Every 20 seconds, a child dies from a water-related disease
  • Maternal Health: More than 350,000 women die annually from complications during pregnancy or childbirth, almost all of them — 99 per cent — in developing countries.

Companies can learn from their peers, exchange best practices and knowledge sharing in the interests of collaborative action. For example:

P&G created the Children’s Safe Drinking Water Program aligned with their products to solve the problems facing many communities due to the lack of access to clean drinking water. The program works with more than 100 partners in 60 countries (many in Africa) to hand out PUR packets, a water purifying technology developed by P&G and the Center for Disease Control – the product has saved more than 16,000 lives.

Green Mountain Coffee Roasters ensures a healthy and prosperous supply chain, from coffee-growing communities in Latin America, Indonesia, and Africa, to manufacturing operations in China. GMCR focuses on the food security for farmers and their families especially during times of drought. GMCR and The Coffee Trust debuted, After the Harvest: Fighting Hunger in the Coffeelands, a documentary about food insecurity in coffee communities.

The Power of Nonprofits

Properly align with nonprofits/NGOs that specialize in key sectors such as healthcare, education, nutrition and economic development. They have the expertise and knowledge in the field, understand the local customs and social intelligence. A couple of non-profit examples include:

InterAction, the largest alliance of more than 190 US-based international nongovernmental organizations (NGOs), is leading a collaborative dialogue between U.S. businesses and its members. The new InterAction Business Councils’ mission is to decrease poverty, promote social and economic development via inclusive partnership development between the corporate and NGO sectors.

Indego Africa attacks systemic poverty by delivering access to export markets and job skills to African women in Rwanda by partnering with artistic cooperatives to produce contemporary crafts for export around the world. that poverty in Africa. So far, Indego has partnered with more than 250 women in Rwanda working for five for profit cooperatives.

Not a ‘One size fits all’ Approach

If U.S. Corporations want sustainable results in Africa, they need to ensure their policies and programs include the following considerations:

  • Align the local market community assets and benefits with their business – rather than business interpreting the interests of the community;
  • Recognize the social value and considerable assets such as the people, local customs and resources;
  • Promote more ethical, responsible and sustainable business policies;
  • Change traditional norms and behavior by influencing the development of new lifestyles among poor consumers including new products and services;
  • Expand on the networks and usability of the goods/services already owned;
  • Design and co-create models from within the communities to include leadership, capacity and infrastructure development.

Conscious Commerce: Business and Social Innovation Trends for 2011

Despite a difficult economic environment and companies cutting costs throughout their businesses, corporate responsibility (CR) remained a priority in 2010, and in fact, corporations are expanding their commitments - especially aligning business with social innovation in emerging markets around the world.

CR is continuing to add a new dimension to the business strategy providing market, product and community growth opportunities. CEOs and boardrooms are recognizing the benefits of being a responsible citizen including enhanced reputation, stakeholder engagement, business performance, as well as restoring trust.

However, there's a need for a more holistic approach toward mitigating pressing issues, such as, inclusive partnership development that further aligns and mobilizes action among businesses, governments and civil society - for deeper community impact.

Topline trends and considerations for 2011...

CR spending on the rise: According to a poll conducted by Business for Social Responsibility among 377 professionals among BSR member companies, nearly all (94 percent) of the respondents said that their companies plan to maintain or increase their budgets for CSR/sustainability programs 2011.Source: "BSR/GlobeScan State of Sustainable Business Poll 2010"

Top social concerns: Top issues include disaster relief, agriculture and food security, workers rights, healthcare, nutrition and climate change. Women and youth are a key focus. A couple of interesting initiatives include:

  • 1000 Days: Change a Life, Change the Future supports international experts and advocates working to improve early nutrition. Each year, 3.5 million mothers and children under five die as a result of malnutrition. Several organizations have come together to ensure that children and families get a healthy start to life including InterAction, Bread of the World, Concern, Save the Children, World Vision and the Hunger Project. For more information -http://www.thousanddays.org/
  • International Year of the Youth: In an effort to harness the energy and initiative of our next generation in overcoming the challenges facing humankind, the United Nations proclaimed an International Year of Youth which started on 12 August 2010. Under the theme 'Dialogue and Mutual Understanding,' the Year aims to encourage understanding across generations and promote the ideals of peace and respect for human rights. For more information: http://social.un.org/youthyear/index.htm

Emerging markets spotlight: There is increasing investor interest in Africa, one of the world's largest emerging markets with one billion consumers. Consumer spending rose at a compounded annual rate of 16% to 2008 from 2005, according to McKinsey & Co. The firm estimates that about 220 million Africans will join the middle class as consumers within five years. Business-driven partnerships are addressing Africa's development challenges in new and innovative ways.

Inclusive partnerships: Forge deeper partnerships with non-profit social and environmental actors - NGOs, (UN Agencies, development agencies and civil society organizations). Proper evaluation, alignment and collaboration within the NGO community is critical for business and social impact, and represents considerable benefits for both parties. These include building quality programs and capacity, access to new markets/talent, donor acquisition and product innovation. For a vetted list of NGOs that adhere to a set of ethics and compliance standards, check out - www.interaction.org.

Employee volunteering: Employee volunteer programs continue to be on the rise and represent significant benefits for corporations.  In addition to providing financial donations and in-kind support, employee volunteer programs enable companies to motivate employees and cultivate more personal associations to communities. For further information about opportunities in Haiti and The Gulf, please contact Sam at sam@reputation-dynamics.com.

Demonstration and accountability: Measurement is becoming increasingly important to corporate boards and shareholders who expect to be educated about the value of CSR in advancing ROI. Corporations need to share more information about their initiatives to key stakeholders and demonstrate impact. A growing roster of companies are participating in the Global Reporting Initiative (GRI), Social Accountability International (SAI), and other networks with accountability and transparency standards.

Corporations have the opportunity to 'Turn it up a notch' by continuing to align business strategy for future development and growth - creating solutions that benefit communities and corporate bottom lines. In conclusion, it is critical to:

  • Ensure that social issues are embedded into the business strategy and throughout the supply chain
  • Understand the marketplace context, customs, culture and social issues
  • Properly identify and align with competent non-profits/NGOs that specialize in key sectors such as healthcare, education and nutrition
  • Develop grass-roots programs in their local communities
  • Further retain and attract talent via development of employee engagement and volunteering programs
  • Mobilize action among businesses, government and civil society
  • Report and demonstrate social progress

By Sam Taylor

Navigating the New Frontier - Emerging Markets: Implications for Aligning Social Change with Business ROI

Emergingmarkets As multinational companies continue to explore growth opportunities in an economic downturn, emerging economies are dominating the strategic agenda and boardroom discussions. 

The economies of Brazil, Russia, India and China (BRIC) are projected to account for over 55 percent of worldwide GDP by 2020.  The number of multinational companies that are based in BRIC countries more than doubled from 27 in 2005 to 58 in 2009.  Whether a corporation is targeting a BRIC, Africa, or other emerging market business growth opportunity, they are also being forced to re-consider their social investments.

This is further fueling competition among organizations who are seeking the benefits of investing overseas, as well as the increasing evolvement of the relationship between business and social impact.

Despite the naysayers and ongoing responses to the recent Wall Street Journal article (The Case Against CSR-8/23), Corporate social responsibility (CSR) and sustainability is continuing to evolve as a strategic imperative for safeguarding a company’s brand reputation, engaging employees, driving revenue and sparking innovation.  

According to a study conducted by the UN Global Compact and Accenture,  93 percent of corporate CEOs say that sustainability will be critical to the future success of their companies including the following business actions over the next five years:

  • Shaping consumer tastes to build a stronger market for sustainable products;
  • Training management, employees and the next generation of leaders to deal with sustainability issues;
  • Communicating with investors to create a better understanding of the impact of sustainability.

Among the survey’s additional findings, Education and climate change were identified by respondents as the ‘big issues’ they face, with resource scarcity and health starting to appear on the horizon.  Education was identified by 72 percent of the respondents as the most important development issue for the future success of their business, followed by climate change at 66 percent. 

The War for Talent Continues…

Our economic situation is also impacting productivity and creating talent shortages both in the US and abroad. Despite lay-offs and cost cutting, attracting and retaining talent remains a top challenge for global leaders as our new generation of leaders’ are flexible enough to work in different cultures.  Education systems in some developed nations, including the US, are struggling to create the talent pool needed for productivity gains and companies are challenged filling technical positions.

Corporations are poised to maximize their bottom-line growth by properly aligning business strategy with creating meaningful social impact. 

77 percent of CEOs state that embedding social engagement into business strategy is the most important action to take to prepare for 2020. Source: Pathways to Sustainable Value Creation: McKinsey.

The Wall Street Journal featured an analysis of the 30 companies in the Dow Jones Industrial Average and found that those with a large portion of revenue abroad are expected to fare better than those dependent on the US economy. Global players such as 3M, McDonald's, Coca-Cola and Hewlett Packard are cited among those poised to reap the benefits of investing overseas in fast-growing economies like China and Brazil. Source: WSJ: 9/8 -Divided by Two-Track Economy.

In this ‘low trust’ marketplace, multinational corporations have the opportunity to take a greater leadership role  addressing and providing solutions to some of society’s most pressing social issues.  For example:

The Impact of the Economy on Poverty: Despite the progress made with respect to the fight against extreme poverty between 1990-2005, (during that period, the number of people living on less than $1.25 a day decreased from 1.8 billion to 1.4 billion), in 2009 an around 55-90 million more people were estimated to be living in extreme poverty as a result of the economic crisis. Source: UN Millennium Development Goals Report 2009.

The State of Water: Some 1.1 billion in people in developing countries have inadequate access to water, and 2.6 billion lack basic sanitation.

Poverty in India: According to a new Oxford University study, 55 percent of India’s population of 1.1 billion, or 645 million people, are living in poverty. Using a newly-developed index, the study found that about one-third of the world’s poor live in India.

Child Malnutrition in India: More than 1.5 million children in India are estimated to suffer from malnourishment and 43 percent of children under five years of age are underweight, according to the latest UNWFP report.

Mother-to-Child HIV Transmission in South Africa: A high number of babies, around 70,000, are born with HIV every year, reflecting poor prevention of mother to child transmission.  HIV and AIDS is one of the main contributors to South Africa’s infant mortality rate, which increased significantly between 1990 (44 deaths per 1000 infants) and 2008 (48 per 1000), when other regions of the world saw decreases.

Local to Global..

To prepare for, properly operate and invest in emerging markets it is critical for an organization to:

-Understand the marketplace context, customs, culture and social issues

-Properly identify and align with nonprofits/NGOs that specialize in key sectors such as healthcare, education, nutrition and economic development

-Develop grass-roots programs that impact their local communities

-Further retain and attract talent under the halo of our ‘War for Talent' via development of employee engagement programs

-Engage and build relationships with critical stakeholders

-Develop partnerships that mobilizes action among businesses, government, civil society and community

-Report social progress and impact - integral to business performance and ROI

It is critical to evaluate and focus on the social issues that are integral to their business, products and services.  Ensure that these social issues are embedded into the business strategy and throughout the supply chain.  Also, devise social engagement strategies that are aligned with corporate marketing activities, community development initiatives, foundation giving, employee giving/volunteering programs, product and resource donations.

Corporations have the opportunity to ‘turn it up a notch’ by reworking their business strategy for future development and growth – capitalizing on creating solutions that truly benefit communities and corporate bottom lines. 

Emerging-market leaders prevail.

**

By Sam Taylor, Founder of Reputation Dynamics and Senior Advisor to the nonprofit Synergos Institute. For more than 20 years, Synergos has created innovative solutions to address poverty and advance social equity in emerging markets around the world.

Resources/Links:

The Synergos Institute - www.synergos.org

The Wall Street Journal - http://online.wsj.com/article/SB10001424052748704855104575470202726780746.html

Accenture and UN Compact Study - http://www.unglobalcompact.org/news/42-06-22-2010